Customer Complaint Process

Thank you for placing your trust with us, to help you prepare for certifications or build new skills.  While we have always strived to achieve 100% customer satisfaction, we realize that there are always room for improvement.  If you have an issue that our staff or instructor were not able to satisfactorily resolve, please complete the short form below.   Here is our Complaint Management Process:

  1. Within 1 business day of receiving the form, we will assign a Complaint Advisor to critical examine the complaint and open an internal investigation.
  2. The Complaint Advisor will first speak with the internal parties to understand the issue.
  3. The Complaint Advisor will contact you within three business days to have a fuller discussion with you. It is our intention to resolve the issue at that point.
  4. If you are not satisfied with the resolution for any reason, you can also escalate the complaint to our CEO and Founder, Dr. Te Wu.  His contact e-mail is twu (@) (intentionally written this way to above email scrapping and bots).

To start the process, please complain the short form below.

Fill out my online form.