“Here are some key IT project mediation skills and tactics: (1) call time on the project to iron these disputes, (2) listen, (3) compromise, (4) continue to follow up with project members after your meetings.
IT project managers often find that project mediation is a fine art, with the need for mediation being triggered by a project manager’s “sixth sense” that something is not right with a project. What effective mediation does is unearth these hidden project issues that the project manager senses, so that issues can be addressed openly and directly, with the project being put back on track.” –Mary Shacklett, excerpted from the Tech Republic article, “How to mediate disputes during an IT project”. Click here to read the article in it’s entirety.
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